Florida Child Welfare Case Manager Certification Practice Exam

Which method is used to defuse resistance?

1. Simple reflection

2. Direct confrontation

3. Ignoring the resistance

4. Providing solutions

The correct answer is: Simple reflection

The use of simple reflection is the most effective method to reduce resistance. This involves actively listening to the other person's concerns and reflecting them back in a non-judgmental manner. Directly confronting resistance may lead to defensiveness and increased resistance. Ignoring the resistance may cause it to escalate and provide solutions may not address the underlying cause of the resistance. Therefore, using simple reflection allows for open communication and understanding, making it the best option to defuse resistance.