Florida Child Welfare Case Manager Certification Practice Exam

Communication skills are defined as the abilities to effectively express and exchange information with others. Reflection (A), reframing (B), and silence (D) are all examples of communication skills that involve actively engaging and responding to others in a conversation. Reflection involves repeating and summarizing what has been said to ensure understanding, reframing is used to adjust and clarify meaning, and silence can be used to reflect and allow for others to speak. In contrast, exemption handling (C) does not involve actively exchanging information and therefore is not considered a type of communication skill.